Case study finds operational and technical improvements pay off for Irish telecom

Improvements in IT service management at Vodafone Ireland succeeded in large part because of the integration of technological and operational changes into a harmonious whole, according to a report from ZDNet's Dana Gardner.

The telecom's main problem, according to IT operations head Shane Gaffney, was insufficient transparency.

"Business owners didn't fully understand what quality was being received and they didn't have simple meaningful language that they were receiving from IT operations in terms of understanding service quality: good, bad or indifferent," he told the publication.

By bringing advantages in both technology and policy together, Gaffney added, Vodafone Ireland realized a 300 percent return on investment in terms of the company's key performance indicators. Better awareness of real issues among all stakeholders quickly translated into faster, more effective IT service management operations.

In the United States, as well as Europe, efficiency is one of the key considerations for business IT departments. A report from the Christian Science Monitor said that regulations and government incentives have helped drastically improve power usage among American businesses, leading to substantial savings.